Returns & Exchanges
At Rona Shoes, we want you to step out in confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. We are dedicated to ensuring you find the perfect fit and style for your wardrobe.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Shoes
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing